1. We will treat you with courtesy at all times.

  2. We will provide you with an agent capable of handling your protection with competence and care, in accordance with the highest standards of the profession.

  3. We will provide you with coverage at the best possible rate and have the coverage explained to you so that you feel comfortable entering into an insurance agreement.

  4. You will have your questions addressed in a prompt manner and have your telephone calls returned promptly.

  5. We always endeavor to be keep you informed as to the status of your insurance and provide answers to your requests and receive information sufficient to allow you to participate meaningfully in managing your insurance portfolio.

  6. You are entitled to the right of privacy in your dealings with your agent and to have your personal information remain confidential.

  7. We will treat you in an ethical manner at all times.